“The entire process was very smooth and quick. Everyone here was very impressed!

Ryan Vermillion
Head Athletic Trainer
Carolina Panthers

Frequently Asked Questions

How should I operate my CRYOTherm during the COVID-19 Pandemic?

According to the CDC there is no evidence that COVID-19 can be spread to people through water in pools, hot tubs, spas, or water play areas, see our full guidelines below.

CRYOTherm COVID-19 Guidelines

What does Hydrotherapy, Simplified mean?

We simplify the delivery of hydrotherapy, making your job more manageable. The CRYOTherm system is always full, always at the right temperature, always clean and sanitary, and always ready when your athletes need it. You drain and clean it once a week, and CRYOTherm does the rest, leaving you with more time for your other responsibilities.

How do I identify the best solution for my hydrotherapy needs?

Call us! We’ve never found a hydrotherapy problem we couldn’t solve.

We will conduct a site evaluation of your existing space and work with you to develop a plan. New construction? Tell us what you want and our engineering department will work with your architect directly. Together, they will ensure your hydrotherapy area looks and functions exactly the way you want.

What support does Grimm offer?

Starting from day one and throughout the life of your CRYOTherm, Grimm is here to support you however we can. We provide online and phone support, as well as on-site service by one of our trained factory service personnel when necessary. It’s easy to get ahold of us, just call (800) 223-5395 or contact us here.  Above all, we do our best to meet your needs promptly.

How am I able to operate chemical free? Is that safe?

Chemical free protocols established during nine years of clinical testing offer the opportunity to safely operate CRYOTherm chemical free.

Because it is used medically, it must adhere to the FDA’s Quality System Regulation. As a result, it is designed and manufactured under stringent regulations and safeguards.

How is my CRYOTherm installed?

We offer installation supervision with every CRYOTherm purchase. Our factory technician will deliver your hydrotherapy system and then supervise its unloading and placement in the hydrotherapy area.

Prior to production, we will ensure your unit fits your space and can be moved through doorways. The unit arrives completely self-contained so installation is quick and easy, even in difficult spaces. Finally, our factory representative will do a full in-service with your staff.

More details about the process are available here.

What is the logo inlay?

Logos are a permanent part of CRYOTherm’s exterior, unlike a sticker or decal. We will work with your branding department to develop an approved design consistent with your visual identity. We will then hand craft the logo inlay using Colors of Corian®. Ultimately, logos create a stunning visual effect and are impactful for recruiting and facility appeal.

The University of Mississippi, Wofford College, and Auburn University have great examples of Corian logos.

How does the CRYOTherm system work?

If your CRYOTherm System is still in need of repair, give us a call at (800) 223‑5395!

Or use our contact form to get in touch